Terms of Service

Last updated: August 26, 2026. These terms govern your use of the StreamLine Lite application and website (together, the "Service"), operated by Streamline Lite ("we," "us," or "our"). By creating an account, activating a device, or otherwise using the Service, you agree to these terms.

1. What StreamLine Lite is

StreamLine Lite is media player software. It plays video streams from IPTV portals — servers you connect to using your own portal address and credentials, or a device MAC address your provider gave you. We do not operate, host, curate, endorse, or have any relationship with the streams, channels, or content available through any portal you connect. We have no visibility into what content a portal serves unless you separately, and optionally, choose to share it with us (see Section 8).

You are solely responsible for the legality of any portal, content, or credentials you use with the Service in your jurisdiction. Using the Service to access content you are not authorized to view — including pirated or unlicensed streams — is a violation of these terms, and we reserve the right to suspend or terminate access for any account we reasonably believe is doing so.

2. Accounts and devices

You may use the Service with a device-key-only activation (no account required) or with a full account (email/password or Google sign-in). Some features — managing multiple devices, billing history, support messages — require an account. You're responsible for keeping your login credentials and device keys confidential; you're responsible for activity that happens through them.

Each subscription plan includes a set number of device slots. Registering a device beyond your plan's included slots, or replacing a device after using all your included slots, may require an add-on purchase or a swap credit, as described at checkout and in your account dashboard. We may change swap-credit and device-slot policies going forward; changes apply to future registrations, not devices already active under the terms in effect when they were registered.

3. Subscriptions and billing

Paid plans renew automatically at the interval you selected (monthly, yearly, or a one-time lifetime purchase) until you cancel. Payment is processed by Stripe; we never receive or store your full card number. Prices are shown before you complete checkout and may change for future billing periods with notice.

Switching plans, add-ons, and swap credits do not prorate or refund the unused portion of your current term unless we say otherwise at the time. Downgrading to a cheaper plan may be restricted or disabled entirely, at our discretion, as noted in your account dashboard.

A free trial, where offered, runs from your device's first launch for the number of days shown in the app, not from account sign-up. We may change or end the free trial at any time; changes apply to devices that haven't started their trial yet.

4. Cancellation and refunds

You can cancel a subscription at any time from your account dashboard. Cancelling stops future renewals; your plan remains active through the end of the period you already paid for. Except where required by law or explicitly stated at time of purchase, payments are non-refundable, including for unused time after cancellation.

5. Resellers

Approved resellers may activate or extend devices on behalf of their own customers, and may display a dealer code that attributes direct purchases to them for commission purposes. A reseller relationship does not make the reseller our employee, agent, or joint venturer, and we are not a party to whatever arrangement a reseller makes with their own customer. If you were activated by a reseller, that reseller — not us — is your point of contact for billing questions specific to what they charged you.

6. Acceptable use

• Don't attempt to reverse engineer, decompile, or bypass the activation/licensing system, except to the extent a law gives you that right despite this restriction.
• Don't use the Service to access, distribute, or facilitate access to content you don't have the legal right to view.
• Don't use the Service in a way that disrupts it for other users, or attempt to gain unauthorized access to accounts, devices, or systems that aren't yours.
• Don't resell or redistribute access to the Service outside of the reseller program described in Section 5.

7. Suspension and termination

We may suspend or revoke access to the Service — including remotely locking an activated device — if we reasonably believe an account violates these terms, was used fraudulently, or was used for unlicensed content. We'll generally try to warn you first for anything short of fraud or abuse, but we're not obligated to.

8. Your content, our visibility

By default, the app does not send us the address of any portal you connect to or its credentials — we call this "portal-blind." If you separately opt in to portal sharing (for example, to let support or your reseller see and help troubleshoot your setup), that data is used only for the support purpose you enabled it for. See our Privacy Policy for the full detail on what we collect and why.

9. Disclaimers and limitation of liability

The Service is provided "as is." We don't guarantee that any specific portal, stream, or third-party content will work with the app, since we don't control those third-party servers. To the maximum extent permitted by law, we aren't liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

10. Changes to these terms

We may update these terms from time to time. If we make a material change, we'll make a reasonable effort to let existing subscribers know (in-app notice or email). Continuing to use the Service after an update means you accept the revised terms.

11. Governing law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict-of-law rules.

12. Contact

Questions about these terms? Reach us through the in-app support channel once signed in, or at [email protected].